FAQs

Why should I get a custom wig

The main benefit of choosing a custom wig as opposed to a ready to ship unit is that you can be sure that the custom wig will be the best for your specific head. Custom wigs don't require any glue or gel to stay on as they are tailor-made to you.

While cap size is great, the standard measurements may be a little wide or short for your head measurements, therefore your wig may require an elastic band or gluing down (for lace frontal wigs).

All custom wigs feature a consultation with our lead stylist, where measurements and desired look/outcome will be agreed upon prior to the wig being made. 

Where Is the Hair Sourced From?

Kuuks & Co. bundles and lace systems are made using hair sourced from South and Southeast Asia 

What Payment Methods do you Accept?

At Kuuks & Co. we accept all global major credit cards, Apple Pay, PayPal, Shop Pay, and AfterPay (on the website); additionally, we accept Klarna, After pay and Cash App Pay (for custom wig orders).  What is your return policy?

Return Policy

At Kuuks & Co., we take pride in providing high-quality wigs, hair extensions, and accessories. Please review our return policy carefully before making a purchase.

Custom Wigs All custom wigs are FINAL SALE and non-refundable. However, modifications will be made if Kuuks & Co. fails to achieve the agreed-upon look (hair color and cut) during the client consultation. Please note that colored hair inspiration pictures may vary slightly from the actual results, as hair colors can appear different under varying lighting conditions. Please ensure your custom wig inspiration pictures are not filtered or AI-generated. 

Ready-to-Ship Wigs Ready-to-ship wigs are eligible for an exchange under the following conditions:

  • The lace must remain uncut.

  • The wig must be unworn.

  • All tags must be attached.

  • No hair products or styling tools should have been applied.

  • The return must be initiated within 8 business days of receipt.

Bundles Bundles are nonrefundable

Headbands Headbands can be returned within 30 calendar days for a full refund but must be:

  • Unworn.

  • Returned with tags still attached.

General Return Guidelines

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • Refunds will be issued to the original payment method once the return has been inspected and approved.

  • Kuuks & Co. reserves the right to refuse returns that do not meet the outlined conditions.

For any questions or to initiate a return, please contact our customer service team at info@kuuksco.com